Keynote:
People, systems and technology: lessons from complex change in healthcare

The keynote will consider what complex organisational change can teach us about designing systems that are better connected, easier to navigate, and ultimately more effective in enabling participation.

Kathrin Cresswell is Professor of Digital Innovations in Health and Care at the University of Edinburgh.

She is an internationally recognised researcher whose work focuses on understanding and evaluating large-scale digital transformation in healthcare.

Over the past two decades, Kathrin has led major national and international evaluations of electronic health records, artificial intelligence, tand other technology-enabled models of care. Her research has examined some of the UK’s largest and most ambitious digital health programmes, as well as major international initiatives, generating evidence on how complex technologies are implemented, adopted and sustained in real-world healthcare settings.

Kathrin’s work combines implementation science, systems thinking and social science methods to understand how technology is developed, implemented and adopted. Her research has informed national and international policy and practice and has been widely published in leading international journals.

She works closely with governments, healthcare organisations and international agencies, including the World Health Organization, to support evidence-informed approaches to digital transformation and evaluation. Through her research, Kathrin seeks to ensure that digital technologies are not only innovative, but also safe, effective and capable of delivering lasting improvements for patients, healthcare professionals and health systems.

Preferred title and institutional affiliation: Kathrin Cresswell, Professor of Digital Innovations in Health and Care, Usher Institute, The University of Edinburgh